+- MobileSheets Forums (https://www.zubersoft.com/mobilesheets/forum)
+-- Forum: Support (https://www.zubersoft.com/mobilesheets/forum/forum-1.html)
+--- Forum: MobileSheets (Android) (https://www.zubersoft.com/mobilesheets/forum/forum-23.html)
+--- Thread: HELP - tablet is dying (/thread-5759.html)
HELP - tablet is dying - tjrob - 09-28-2019
My Hannspree 13" tablet slowed down to uselessness (a minute to load a 3-page song). So I did its factory reset, with the intention of loading everything back -- I use it only for MobileSheets and have done this in the past. I had it delete everything, and after powering down and back up it looks like a virgin tablet, Android 4.2.2. I configured my WiFi and the browser can see the internet.
Disaster -- its "Pre Play Store" app, which is supposed to load the Google Play Store app, now just sits there with a white screen. Googling this, I found apkmirror.com, downloaded the latest Play Store apk, and installed it (minimum Android version 4.0). When I run it, it just expands to a white screen and immediately exits.
After booting it usually gets a popup "Unfortunately, Google Search has stopped", and sometimes "OTA Updater has stopped."
Without the Play Store I cannot install MobileSheets, making it useless for me.
Is there anything else I can try?
(I have a second one configured identically, which works just fine. Both are about 6 years old. I use one or the other almost every day.)
RE: HELP - tablet is dying - Zubersoft - 09-28-2019
Contact me at mike@zubersoft.com. I'll help you switch over to the version I distribute through my FastSpring store. That will ensure you can get application updates (which wouldn't be possible if Google Play isn't working).
Mike