[basd]

We synchronize about 10 users via OneDrive. We successfully sync Windows, Android and iPad.

I have one iPad user whose MobileSheets will no longer synchronize - it crashes at about 15% (60 - 80 songs). We tried multiple efforts, all the way up to deleting and reinstalling the app.

Is it possible there is some residual data we are unable to remove in whatever location MobileSheets stores its datafiles? (Not the Song files.) I know how to find this location on Windows, but not iPad.

Thx.

[Zubersoft]

Can you please try creating a library backup file on the primary device (Settings->Backup and Restore->Backup Library), restore that backup file on the iPad (Settings->Backup and Restore->Restore Library from Backup), then try the sync again to see if that repairs it? This would just put things back into a good state, and hopefully any future synchronizations would then work.

Mike

[basd]

Oddly, when I selected (clicked on) the backup file via MobileSheets restore, MobileSheets would then say the file does not exist. (Why could I "see" and click on it in the MobileSheets "restore" browser if the file does not exist?) 

Using the OneCloud app, it seemed the backup file was equally present as all of the individual song files, which is to say I think it downloaded from the cloud onto the iPad.

Separately, I was able to perform a device-to-device update, so the problem has been temporarily resolved. Have not checked to see if the successful update will have cured the OneDrive update problem. (The iPad is in the hands of another user.) I would much rather the OneDrive update would work, since it works remotely and the user(s) can do the update at their convenience.

[Zubersoft]

Something definitely doesn't sound right there... I'm not sure I can explain that, but I'll run some tests when i can to see if I can reproduce any issues.

Mike