[schnautza]

Support for my tablet (Southern Telecom) was not very helpful...basically he said that the expandable storage can only be used for storing videos and pictures...see conversation below.

info: at 13:06:47
Please wait for a site operator to respond.
info: at 13:06:49
You are now chatting with 'Joseph'
info: at 13:06:49
Your Issue ID for this chat is LTK1115901032225X
Joseph: at 13:06:56
Hi Alex, thank you for contacting Southern Telecom. How may I help you today?
Alex: at 13:08:01
I have a Smartab ST13
Alex: at 13:08:17
I bought an SD card but am unable to get apps to recognize it
Alex: at 13:08:40
Is there any way to make the SD card writeable in Android 4.4.4?
Joseph: at 13:08:48
I understand your concern, but as SD card can be only used to play media files on your device.
Joseph: at 13:09:03
Games or apps won't be loaded on the SD card.
Alex: at 13:10:17
I'm trying to let an app manage a library of pdf files of music
Alex: at 13:10:41
But the app says the card is read only.
Joseph: at 13:11:10
You can try transferring or managing the files on SD card using computer.
Joseph: at 13:12:53
Or else, you can use the file manager to manage the files.
Alex: at 13:14:28
Unfortunately that doesn't work with the app I am using to read sheet music. The app has to have
read­write access to the files.
Joseph: at 13:15:00
Okay! In this case, you can move the files to your internal storage and try accessing it.
Alex: at 13:16:18
That defeats the purpose of having an SD card...
Alex: at 13:16:28
I need more space on the tablet.
Joseph: at 13:16:25
In SD card you can load movies, songs and all other media stuff to use it on your device.
Joseph: at 13:17:01
Some apps won't support the files to have on SD card.
Joseph: at 13:19:30
Not to rush you, Are we connected?
Alex: at 13:20:37
Regarding the app I am using, the developer says that in android 4.4.4, I should be able to create a
specific directory /mnt/external_sd/Android/data/com.zubersoft.mobilesheetspro/files and this
directory should be detected by the tablet as writable for this app. He says it works on other tablets
with 4.4.4 and says if it doesn't work for me, it's an issue with my tablet model.
Alex: at 13:21:11
It's apparently worked on all other brands with the same OS.
Joseph: at 13:22:17
I understand, this device is compatible only to write on internal storage.
Alex: at 13:23:38
If that's the case, then the packaging and documentation is very misleading.
Alex: at 13:24:12
"Expandable storage" to me implies read and write permissions.
Joseph: at 13:23:20
On SD card, we cannot really have access to write over SD card and you can load the media files.
Joseph: at 13:24:10
Yes, you can do that but not for apps but for media files.
Alex: at 13:25:30
Unfortunately this is not used as a media device. I'm using it as a music reader due to the large
screen.
Alex: at 13:26:02
Is there a way to safely root this tablet to edit the permissions files
Alex: at 13:26:14
I'm not under warranty but don't want to brick it.
Joseph: at 13:26:59
We're not sure about the rooting process and we generally do not recommend you to root, cause that
leads to brick the device.
Joseph: at 13:27:41
You can have them on internal storage and use SD card for media files.
Joseph: at 13:28:15
If the internal storage is full, please try to uninstall few apps to clean up some space.
Alex: at 13:30:23
Unfortunately that is not an option. I've already disabled most of the bloatware to free up enough
space just to run the few apps I have installed. And I don't have any "media" to move to the SD card