09-12-2016, 03:08 PM
Graeme,
I hate to ask this of you, but in order to fix the backup extraction issue, I'll need you to upload a backup file somewhere for me. Is there any chance you can do that and send a link to mike@zubersoft.com? I don't know what else to do at this point as I've gone through quite a lot of backup files without experiencing a problem.
As for the automatic sync not working, that is dependent upon a broadcast message being sent by the tablet and the companion app seeing that broadcast message. That broadcast message goes out on 255.255.255.255, port 8888. I'm not sure if there is a setting on your router that deals with broadcast packets, but we will need to figure out why those are getting blocked. One thing you can do if you get bored is to install wireshark (a packet sniffer) and see if your PC is getting those broadcast messages at all (you can set up a filter for udp.port == 255)
Thanks,
Mike
I hate to ask this of you, but in order to fix the backup extraction issue, I'll need you to upload a backup file somewhere for me. Is there any chance you can do that and send a link to mike@zubersoft.com? I don't know what else to do at this point as I've gone through quite a lot of backup files without experiencing a problem.
As for the automatic sync not working, that is dependent upon a broadcast message being sent by the tablet and the companion app seeing that broadcast message. That broadcast message goes out on 255.255.255.255, port 8888. I'm not sure if there is a setting on your router that deals with broadcast packets, but we will need to figure out why those are getting blocked. One thing you can do if you get bored is to install wireshark (a packet sniffer) and see if your PC is getting those broadcast messages at all (you can set up a filter for udp.port == 255)
Thanks,
Mike