01-07-2019, 01:33 PM
Hello Robbie,
In order to figure out what's going on, I'm going to need a couple of details:
1) Have you disabled Settings->Storage->Let MobileSheets Manage My Files?
2) What storage location have you chosen under Settings->Storage->Set MobileSheets Storage Location?
3) What version of Android is your device running?
As far as fixing the file paths on the tablet, have you tried using Settings->Other Settings->Fix Broken File Paths? That will scan both the internal storage and (if it can properly detect it) the SD card for the files. How were you going about fixing the songs using the companion app? Were you swapping files, or were you removing and re-adding them?
Once I know all those answers, I will do my best to come up with an explanation for what might have broken the paths in the database. It would also help to know if you performed any updates to the Android OS on your device when these problems started.
Thanks,
Mike
In order to figure out what's going on, I'm going to need a couple of details:
1) Have you disabled Settings->Storage->Let MobileSheets Manage My Files?
2) What storage location have you chosen under Settings->Storage->Set MobileSheets Storage Location?
3) What version of Android is your device running?
As far as fixing the file paths on the tablet, have you tried using Settings->Other Settings->Fix Broken File Paths? That will scan both the internal storage and (if it can properly detect it) the SD card for the files. How were you going about fixing the songs using the companion app? Were you swapping files, or were you removing and re-adding them?
Once I know all those answers, I will do my best to come up with an explanation for what might have broken the paths in the database. It would also help to know if you performed any updates to the Android OS on your device when these problems started.
Thanks,
Mike