Can you please verify that you have tried the steps previously mentioned?:
1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users
Also, please try switching to using WiFi instead of USB just to see if that has any impact. You said you are using a USB cable, so I'm assuming you have enabled the option in the companion app to connect over USB. If that is not the case, you can ignore this, but also verify that the WiFi icon is orange on the sync screen of your Android device. Also reboot the Android device and the PC if you haven't done so yet.
Mike
1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users
Also, please try switching to using WiFi instead of USB just to see if that has any impact. You said you are using a USB cable, so I'm assuming you have enabled the option in the companion app to connect over USB. If that is not the case, you can ignore this, but also verify that the WiFi icon is orange on the sync screen of your Android device. Also reboot the Android device and the PC if you haven't done so yet.
Mike