12-27-2021, 05:22 PM
Hello Jeremy,
We need to determine if the files are actually present on the device or missing. Settings->Other Settings->Find Missing Files will let you know what files are missing, but it would help if you can use a file manager to check the directories to verify the files are indeed missing. Then we need to determine why they were not included with the backup file created on your other device. It may be worth creating another backup file, seeing if it's larger than the first and then restoring it if so. It might be worth creating the backup file on the Android 5 device itself first before uploading to Dropbox to verify the size. Also, if you go to Settings->Other Settings->Find Missing Files on that device, how many files are reported as missing? Can you also verify you have version 3.3.6 listed if you go to Settings->About?
Thanks,
Mike
We need to determine if the files are actually present on the device or missing. Settings->Other Settings->Find Missing Files will let you know what files are missing, but it would help if you can use a file manager to check the directories to verify the files are indeed missing. Then we need to determine why they were not included with the backup file created on your other device. It may be worth creating another backup file, seeing if it's larger than the first and then restoring it if so. It might be worth creating the backup file on the Android 5 device itself first before uploading to Dropbox to verify the size. Also, if you go to Settings->Other Settings->Find Missing Files on that device, how many files are reported as missing? Can you also verify you have version 3.3.6 listed if you go to Settings->About?
Thanks,
Mike