[saxypack]

How often are you encountering that problem saxypack, and is there any pattern to when it occurs? Are you also utilizing hibernate? Does this problem only occur while running MobileSheets? Are you running the latest Windows 10 updates?

Mike

Hi! I'm now encountering the problem every time I use MobileSheets. I'll explain conditions as succinctly as possible:

* When using Surface Pro 7, the keyboard (MS Surface Pro Signature Type Cover - Platinum) remained attached, but folded in back of screen. At that point, I'm using Pro 7 as a tablet.

* My tablet is <1 year old, but I've had to replace cracked screen with after-market screen. Honestly, I've had after-market screen replaced about 3 times, because of functionality issues (random accessing of apps; screen not registering touches; etc. After 3rd replacement (~1 month ago), functionality seemed to be more consistent.

* Prior to 1st screen replacement, MobileSheets functioned well ~97% of time. During this time, I had not purchased the MS keyboard cover, yet. The inconsistent problem I experienced most often was MobileSheets not registering touches; therefore, couldn't close certain features, couldn't access certain scores from set list; couldn't access touch keyboard, etc. Those problems did not happen all together, and there was no discernable pattern, as far as I could tell, to when problems presented themselves.

* ~2 weeks after 3rd replacement, I, once again, experienced problems with MobileSheets: inconsistently NOT registering finger touches or button clicks; when loudly playing saxophone, certain features were randomly accessed (e.g., the feature that allows users to insert or play audio files from music scores would suddenly appear while playing saxophone); and complete stall of app (IOW, MobileSheets was frozen on a score). With frozen issue, the only way I could get MobileSheets working again was to reboot MS Surface Pro 7.

* Regarding external apps, for about the past month, I've been using a page turner (Donner Wireless Page Turner (model DMB-1)).

* I have 1,163 pieces stored in MobileSheets.

I hope this info helps. I'm sure it'll be difficult to reproduce the problem that I and others are experiencing. Please let me know if I need to be clearer, or need to provide more info.

Best regards,
Ken