Sure, I'll copy directly from the mail I got from support:
The hard reset didn't fix it, but the DFU-mode got it back into fully working order. I did have to do it twice for some reason, as the first time the app concluded the "rescue" with a "Failed attempt". Second time did work though. Except of course the whole connecting to Windows and triggering correct keystrokes in that combination. By the way, this is for a DUO 500 / BT-500, so not the slightly older S-versions.
In an earlier e-mail, they stated:
So I'm hoping they find the issue quick and can just send out a firmware-update that fixes it. The fact that the pedals are working perfectly on Android and iOS does indicate that the problem is mostly in combination with Windows...
Quote:After pressing Up + mode + power, the battery LED should flash rapidly. When rescue update has started, the Bluetooth LED should flash too.
This occurs when it crashes on boot, and then gets stuck in a loop of rebooting and crashing. But it doesn't help us understand why it is crashing - the firmware has somehow got into a state which is causing the crash.
In general, if it is connected to USB it will be charging even if the indications don't work as the charging circuit is independent, so it's always good to leaving it connected for a good while to rule out low battery.
We have a couple things to try to reset the device. First, hard reset, which erases the stored configuration on the AirTurn. Press and hold port 1 and 3 (Up and down on DUO keypad) and then press and hold power button. If it works, the LEDs will flash alternately 3 times. Then it should work as normal.
If that doesn't work, try holding Up and mode, then pressing power. This will enter DFU (Device Firmware Update) mode. Then, with AT Manager open on iOS or Android, it should offer to perform a "rescue" update. Perform the update, then it might work again. After pressing Up + mode + power, the battery LED should flash rapidly. When rescue update has started, the Bluetooth LED should flash too.
The hard reset didn't fix it, but the DFU-mode got it back into fully working order. I did have to do it twice for some reason, as the first time the app concluded the "rescue" with a "Failed attempt". Second time did work though. Except of course the whole connecting to Windows and triggering correct keystrokes in that combination. By the way, this is for a DUO 500 / BT-500, so not the slightly older S-versions.
In an earlier e-mail, they stated:
Quote:We do know of a current issue with PC's. We don't know if it's a PC issue, or a pedal issue yet. BUt we do have a large team dedicated to working this out.
So I'm hoping they find the issue quick and can just send out a firmware-update that fixes it. The fact that the pedals are working perfectly on Android and iOS does indicate that the problem is mostly in combination with Windows...