08-03-2022, 09:19 AM
(05-03-2022, 01:09 PM)Zubersoft Wrote: I'm very sorry to hear you encountered those issues. Are you using the Microsoft Store version of MobileSheets? We can try switching you over to the FastSpring version to see if that helps with the issue, as I'm able to bypass some of the Microsoft Store restrictions with the FastSpring version. One of the things I can do with the FastSpring version is prevent the OS from suspending/killing the app. I can't stop that with the Microsoft Store version. Contact me at mike@zubersoft.com and provide the invoice from the original purchase if you would like to switch versions.
Mike
Hi MS team!
I encountered the same issue three days ago.
Surface pro 7
Windows 11 latest update
MobileSheets Version 3.5.9
I prepeared everything in the MobileSheets app, I turned off the screen with the app still open --> came back at the moment of the concert, the screen was not responding. Had to restart the surface everything was working properly after the reboot. Let me know if you need more information.