09-29-2022, 03:51 AM
Hello Uli,
This one may be difficult to figure out. Do you have any software installed that could be interfering with the network such as a firewall application bundled with a virus scanner? On both devices, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner in the Windows taskbar, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked.
It may be worthwhile to uninstall and reinstall the companion app to see if that helps at all. Also, if you are using a WiFi connection with multiple bands (2.4 Ghz, 5 Ghz), use the 2.4 Ghz band. Lastly, if you are using a mesh network, try disabling the mesh capabilities in the router settings. Mesh networks are a major problem for the TCP connections MobileSheets makes.
Mike
This one may be difficult to figure out. Do you have any software installed that could be interfering with the network such as a firewall application bundled with a virus scanner? On both devices, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner in the Windows taskbar, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked.
It may be worthwhile to uninstall and reinstall the companion app to see if that helps at all. Also, if you are using a WiFi connection with multiple bands (2.4 Ghz, 5 Ghz), use the 2.4 Ghz band. Lastly, if you are using a mesh network, try disabling the mesh capabilities in the router settings. Mesh networks are a major problem for the TCP connections MobileSheets makes.
Mike