I had the exact same issue with an Airturn pedal on Windows 10, despite the fact that the pedal had worked fine for years. I ended up selling the pedal to an iPad user and replacing with a cheap Cuvave Cube Turner pedal which worked much better across all my devices - Windows, Android and iOS. I never figured out if it was a pedal issue or Windows, I suspect Windows. But I had wasted several hours with Airturn support with no solution and ran out of patience. The final straw for me with Airturn was when they offered a full refund then reneged when I tried to take them up on it. Not cool. I'll never buy another Airturn pedal.
Good luck
Good luck