[phoenixone]

Sorry for the delay in responding. On the consumer devices, set the sync type to "Update Device" and set the merge behavior to "Always use data from folder" (that should be selected by default though). In theory, this should not need to write anything to the cloud folder, so it should work even if the cloud folder is in a read-only state for the consumer. However, if the consumer can't access specific files within that folder, that would be a problem. I'm not sure how restrictive the permissions are that you set in OneDrive. Hopefully we can get this all working for you.

Mike

Mike,

Thank you for this reply. I am still experiencing the same issue with the settings you've posted. With the "Add new songs" box checked, all of the songs are in fact downloaded and work on the consumer device, however the last status message is always "Failed to successfully complete library merge". Note that I am using MobileSheets version 3.7.7 for Windows on all machines where I'm testing. Using both Windows 10 and 11 - getting the same results on both operating systems.

Regarding the current permissions setup - consumer accounts (i.e. user personal Microsoft Accounts) are granted read only permission at the OneDrive folder level which also grants read only permission to every file in the folder. I manually confirmed this so this setup would be easy to replicate and test on your end. Note that if I change the consumer permissions to read/write within OneDrive, the consumer device sync completes without errors so the sync process doesn't like 'something' when the permissions are read only to the cloud source. There will be a number of folks who would use this and I can't chance any of them making a mistake and compromising the library as synced from the host computer to the cloud so everyone but me will only have read only permission - I hope that makes sense.

Is there something in the process that is trying to write to any file in the cloud? Is there any way to get a detailed trace log of what is happening within your app to provide more insight into why I'm getting the failed message? I'm not seeing anything in the Windows Event Viewer that provides any clues. 

Please let me know what troubleshooting steps I may try or assist with. If you need any further information, please let me know.