09-25-2023, 07:16 AM
Thank you for the video. I removed the link as I wasn't sure if you were okay with people seeing the number you entered to unlock the screen each time. It's a very strange problem though - I'm not sure what to make of it. That doesn't seem like something MobileSheets is doing. I certainly can't reproduce that using a stylus/pen on any of my Android devices.
If you go to into the OS settings on that device, is there a section for stylus/pen interactions? I think you said you don't experience this is any other apps, correct? I'm just curious if there is something that is being triggered that could be disabled, as I know other users have had to disable certain touch gestures in the OS settings to prevent problems (like some devices map a three finger tap to taking a screenshot which stops the three finger tap from working in MobileSheets). Do you see anything in the OS settings under Advanced features->motions and gestures, or anything of that sort that might be triggered? Look for a gesture/shortcut that locks the screen.
Mike
If you go to into the OS settings on that device, is there a section for stylus/pen interactions? I think you said you don't experience this is any other apps, correct? I'm just curious if there is something that is being triggered that could be disabled, as I know other users have had to disable certain touch gestures in the OS settings to prevent problems (like some devices map a three finger tap to taking a screenshot which stops the three finger tap from working in MobileSheets). Do you see anything in the OS settings under Advanced features->motions and gestures, or anything of that sort that might be triggered? Look for a gesture/shortcut that locks the screen.
Mike