10-19-2023, 01:20 PM
I'm not sure what's happening there, but there are a couple of things you can do:
1) You can send the file to mike@zubersoft.com (you may have to upload it to Dropbox/Google Drive/OneDrive and share a link due to file size limits with emails) and I can take a look at it
2) You can try using the free companion app to restore the backup file from your PC (let me know if you want more information on this).
3) I'm not sure where you placed the backup file (is it in the local storage of the device), if it's on an SD card or something, you can try moving it to the internal storage. You should also try rebooting the device just to ensure no files are locked.
Mike
1) You can send the file to mike@zubersoft.com (you may have to upload it to Dropbox/Google Drive/OneDrive and share a link due to file size limits with emails) and I can take a look at it
2) You can try using the free companion app to restore the backup file from your PC (let me know if you want more information on this).
3) I'm not sure where you placed the backup file (is it in the local storage of the device), if it's on an SD card or something, you can try moving it to the internal storage. You should also try rebooting the device just to ensure no files are locked.
Mike