12-04-2023, 05:24 AM
I'm so sorry to hear you've suddenly been encountering these issues Mario. I can't imagine what would be causing those issues as I haven't changed much related to the audio playback. The only recent issues were related to the PDF library, but those are now fixed with version 3.8.19.
As far as the Microsoft Store, the purchase you made is tied to the email address you used with Microsoft to make that purchase. The only thing you should need to do is log into the Microsoft Store app (don't use a web browser) with that email address and it should let you install MobileSheets. I don't have much control over the Microsoft Store I'm afraid, so hopefully you can get this working. Some users have had success with a web browser when the app store application did not work, so you can certainly try both approaches.
Mike
As far as the Microsoft Store, the purchase you made is tied to the email address you used with Microsoft to make that purchase. The only thing you should need to do is log into the Microsoft Store app (don't use a web browser) with that email address and it should let you install MobileSheets. I don't have much control over the Microsoft Store I'm afraid, so hopefully you can get this working. Some users have had success with a web browser when the app store application did not work, so you can certainly try both approaches.
Mike