12-22-2023, 04:48 AM
Without having more information, it seems to me like either a router problem or a problem with the Windows firewall configuration. If you haven't done so yet, go through these steps:
1) On Windows 10, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner in the Windows taskbar, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked. On Windows 11, go to Settings->Network & internet, click "Properties" at the top right below the name of your ethernet or wifi connection, then change the network profile type to "Private network".
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheets and MobileSheets Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users
If none of that has any impact on the problem, do you have a phone with a WiFi hotspot? Can you please try using that to see if it works any better? If it does, the router is the problem and it may be blocking packets.
Mike
1) On Windows 10, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner in the Windows taskbar, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked. On Windows 11, go to Settings->Network & internet, click "Properties" at the top right below the name of your ethernet or wifi connection, then change the network profile type to "Private network".
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheets and MobileSheets Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users
If none of that has any impact on the problem, do you have a phone with a WiFi hotspot? Can you please try using that to see if it works any better? If it does, the router is the problem and it may be blocking packets.
Mike