[AndyT]

Hi Rudy

Thanks for the help. Wrt the above quoted post, I am not sure that I was using smart buttons back then - also that was wifi rather than USB - I think. 

I also spoke to Yamaha as I have spent days on this - including most of today. 

Yamaha said: 

• You cannot use bluetooth and avoid wi-fi for now. 
  
• There are two main channels from Windows to Genos 2 - audio and midi.  That explains why I can still play midi from the PC
  
• Do not use the Yamaha USB driver as it will cause issues. You can try the Steinberg if the action plan doesn't work.
  
•      I never actually got the USB to install anyway (Error 25001), which Yamaha were not surprised at. 
  
• Genos 2 is fine as the port either works or it doesn't. They said no point trying another one as my ports are working. I also explained tried another PC, cables, etc. 
  
• Factory reset only resets the split point, equalisation, etc. but I had done that both (keyboard and utility) ways. 
  
• Connected via USB-A only and not to use USB-C (even though we know that works on Android) - I have 6 USBA-USBB and tried them all. 
  
• You can also connect via a midi cable, though I explained this had the same problem, so will stick with the USB-A
  

Windows - probably non-issues but it did sort out the Device Manager driver warning and "Bluetooth and devices" connection issue. See below:

• There was a driver problem under Settings > bluetooth and devices > devices:  "Device Error"
  
•     There was a corresponding problem in Device Manager under Sound,  Video and Game Controllers
  
•     There were 2 digital keyboards - one was fine, but the other had a warning triangle
  
• Windows 11 has a max of 9 midi devices in the registry - and it can get upset if you plug something else in (Tyros, Genos 2 etc) 
  
•      All of mine were the same and so I manually deleted midi/aux/etc 2 through 8
  
• Did a Windows and Genos 2 restart
  

After the Restarts
The registry was reset back to what it was before.....hmmm...but: 

• The keyboard connects without the above bluetooth/device error. 
  
• There is only one digital keyboard in the Device Manager
  

Disabled AV, installed the Steinberg driver, but that made no difference to the status quo. 

MS Windows works at page level (which Yamaha says proved the midi connection and G2 is ok) but still not the Windows smart buttons


Thanks again for your help. 
- Andy