12-13-2024, 07:32 AM
Ciatro,
When you say you "backed up all the files", does that mean you create a library backup (.msb) file under Settings->Backup and Restore->Backup Library, and then restored that .msb file on the new tablet? Do you still have access to the old tablet? How large is the backup file? Does it seem large enough to actually contain all of the PDFs that should have been backed up? Have you tried creating a second backup file on the old tablet after a reboot, and restoring that again just to see if there was a problem packaging all the files? Lastly, are you restoring off the local storage, or are you restoring from the cloud? If you are using the cloud, have you tried downloading the backup file and selecting it through "Local File" to eliminate any potential connection issues?
Mike
When you say you "backed up all the files", does that mean you create a library backup (.msb) file under Settings->Backup and Restore->Backup Library, and then restored that .msb file on the new tablet? Do you still have access to the old tablet? How large is the backup file? Does it seem large enough to actually contain all of the PDFs that should have been backed up? Have you tried creating a second backup file on the old tablet after a reboot, and restoring that again just to see if there was a problem packaging all the files? Lastly, are you restoring off the local storage, or are you restoring from the cloud? If you are using the cloud, have you tried downloading the backup file and selecting it through "Local File" to eliminate any potential connection issues?
Mike