[robinj4]

Hello, I am a new member and have just purchased the MobileSheets for iPad app. However, having gone through payment, the app will not download and the circular symbol is in perpetual greyed out motion. Has anyone else experienced this? It is a new iPad purchased last week with the latest version 18 iOS software (not the new one 18.2.1 which is downloading tonight - sorry, the iPad only tells me what is about to be downloaded, not what it actually is!).  I have sent an online form to the support team and awaiting a response but I appreciate that may take 48 hours and someone here may be able to answer. Thank you

Update: following helpful advice, I went ahead and updated the iOS software and this solved the problem.