[ggus]

Hello,

If you encounter connection problems like this, there are only a few things you need to look at:

1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users

Let me know if you still can't connect after performing those four steps. As a side node, you shouldn't be trying to use USB for any of this. Please stick to using WiFi on both the tablet and in the companion application. Getting USB to work is incredibly difficult as it involves getting proper drivers (the same kinds a software developer would use) so that you can use a backdoor to send raw data over USB. It's basically a hack that utilizes a development tool called adb that Google provides to send data between the companion application and tablet. I never recommend users try this unless they have a very specific reason to, as WiFi is much easier to use and is reliable.

Mike

Just bought MobileSheetsPro and installed Companion software. I can't get Companion and MobileSheetsPro to connect. I have tried all the above (also restarted pc and tablet). The last message in MobileSheetsPro is "Connection from PC accepted, sending acknowledgment". MobileSheetsPro Companion hangs displaying "Connecting to samsung....". I have also tried "Manual WiFi connect", same problem. Is there anything more I can try?

Göran