04-02-2021, 06:42 AM
Hi there,
I'm a long time MobileSheets user and I love it. I use a Surface Pro (Windows 10) and have never encountered problems like this until now.
I've long been looking forward to the new annotations rework in version 3, however I was never prompted to download the new version. I hadn't even realized Version 3 has been out for months until today when I investigated.
When I go to the Microsoft Store (or the Google Play Store) both seem not to detect that I've already purchased and installed the app, and prompt me to pay another $12.99, rather than allowing me to update. Any ideas why this might be? For now, I'm stuck with Version 2.9.6 which is an issue because it will no longer sync with my MobileSheets Pro Companion on my desktop.
Thanks in advance for any assistance!
I'm a long time MobileSheets user and I love it. I use a Surface Pro (Windows 10) and have never encountered problems like this until now.
I've long been looking forward to the new annotations rework in version 3, however I was never prompted to download the new version. I hadn't even realized Version 3 has been out for months until today when I investigated.
When I go to the Microsoft Store (or the Google Play Store) both seem not to detect that I've already purchased and installed the app, and prompt me to pay another $12.99, rather than allowing me to update. Any ideas why this might be? For now, I'm stuck with Version 2.9.6 which is an issue because it will no longer sync with my MobileSheets Pro Companion on my desktop.
Thanks in advance for any assistance!