08-01-2021, 06:28 PM
Hello Josephine,
If you can share the video with me at mike@zubersoft.com, that would definitely help. If you look at the optimizations for MobileSheetsPro on the main app tray, do you have them all disabled? Just long press on MobileSheetsPro, then tap the option (sometihng like "Optimize App"), and then turn off the optimizations if they are currently enabled.
As a side note, the device has different modes you can switch between at the top right which control how the screen refreshes and can have a large impact on ghosting. I'm not sure if you changed the mode from the default, so let me know if that is the case.
Thanks,
Mike
If you can share the video with me at mike@zubersoft.com, that would definitely help. If you look at the optimizations for MobileSheetsPro on the main app tray, do you have them all disabled? Just long press on MobileSheetsPro, then tap the option (sometihng like "Optimize App"), and then turn off the optimizations if they are currently enabled.
As a side note, the device has different modes you can switch between at the top right which control how the screen refreshes and can have a large impact on ghosting. I'm not sure if you changed the mode from the default, so let me know if that is the case.
Thanks,
Mike