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Companion Pro Crashing
(05-26-2015, 02:58 AM)Zuberman Wrote: Jeff,

There is slightly different code between the backup invoked from the companion versus a backup invoked from the tablet. I went over this code closely, and I can't see any discrepancies that would explain what you are seeing. Can you provide me some additional details about both of those songs?  It would help to know the following:

1) How many files does each song use and how big are those files?  
2) Have you associated audio files with either song? Are the audio files stored in the MS storage location, or elsewhere?

Hopefully we can get to the bottom of this quickly.


Thank you so much for your prompt help.  

I do not use or back up audio (in order to avoid complexity).

I have approximately 650 pdfs.  I guess I don't know what you mean by asking how many "files" each song uses.  I would think one file per song.  Please explain.  

I have some small pdfs (1 page) and a few larger books (100 pages).  But, I never had any problem with the Companion until this version.

It gets about 35% done before stopping.  I always stops at the same place.

According to the tablet, it is in the middle of packaging "My Foolish Heart".  The last sent document is "Honkey Tonk Woman".  It crashed while transferring "Hot Stuff", which has a decent amount of annotations.

I recently worked on Hot Stuff (adding annotations).  So, if I was going to delete any song and try again, I suppose it would be that one.


I was referring to just the two songs in question. It's possible to associate more than one PDF with a song, so I wanted to see if each song used just one file or multiple. The backup process does not do anything beyond first packaging the database file, and then packaging song files. It does not process anything beyond that, so annotations should have no influence on the backup. Do any of the three songs you listed use one of those larger books, or are they all small PDFs? Did you choose to backup audio, or did you deselect that option?

It appears that unchecking "Backup Audio" on the companion side will cause the backup to fail. I have a fix in place for this now that I will be releasing ASAP. Did you uncheck that option by chance?
Yes, I always did. Except once when I was checking if that caused it. But, it still crashed, but that might have been because I did not reinstall before doing that.

So, will uninstall, reinstall and try again with that checked.
I did just push out an update in the companion for this, so feel free to try it out.
OKay, I will.  It just crashed again (prior version) even with the backup audio box checked.

I will remove program, download and install new Companion, and try again.

By the way, I removed the program and installed a new one, how did it know the prior attempted crashed (to give me the option to restore to a prior version)?
It saves the last known database in %APPDATA%\Zubersoft, and the installer is not removing this directory. I'll have to see if I can address that.
Thanks for the help in testing this Jeff - I really hate having to burden users with helping me track down bugs.
Yep, just crashed again (with the latest version). Nope, the 3 songs listed were not particularly long. Always crashes at same place.

Yea, I keep wondering if some legacy code is doing this.
Have you tried deleting the problem charts and then backing up. It would help to narrow the search area down. If this was common, we'd be seeing a lot more reports from users.

Personally, other than the issue with Placeholders, I have never had a problem backing up with Companion. I feel sure it has something to do with one or more charts in your library.

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