Wow, that's really bad news Graeme. Can you check if there is a way to unblock/forward ports in the router? The ports used by the companion app are 8888, 16568, and 16569. I'm assuming you don't have any firewall software running on your PC and you've ensured that Windows Firewall isn't blocking the companion. Getting a new router means all of the IP addresses probably changed, and this could have potentially changed something in software on your PC.
I've also tried viewing about 15 different backup files in the companion app, and they have all worked. I'm really not sure what to do at this point unless someone can provide a backup file that no longer works.
Mike
I've also tried viewing about 15 different backup files in the companion app, and they have all worked. I'm really not sure what to do at this point unless someone can provide a backup file that no longer works.
Mike