• 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Companion Pro Problems
#1
After successfully using MobileSheets Pro for about 6 months, I'm experiencing severe problems with the Companion 2.4.9 update, similar to the problems reported by 'Psychotronic'.   While adding a new song via the companion, the database on the tablet is wiped out from both the tablet and the PC.  I did not have a backup of the Library (I do now!), so I lost all the songs, set lists, etc.  Luckily, I have a directory of PDFs on the PC, and copied the songs onto the tablet using a thumb drive and USB.  The next day after my gig, and after backing up the library, I started trying to figure out what is happening, and ran into the same problem!  I tried using the companion to remove some extra files from the tablet.  The PC became unresponsive and appeared to freeze.  I left it for about three minutes, and it unlocked with an error on the tablet, complaining about the library database.  After disconnecting the tablet, the database was gone on both machines.  
Again I copied the PDF files using USB, then removed the companion, and reinstalled with a fresh copy from your website.  At first the Companion refused to  install on the PC, giving me a 1303 Error, stating that I was not the administrator on the PC.  This is not correct.  I was able to install from the file by using the 'run as administrator' function.  I am now back to having no files on the tablet.  Can you provide a version of the Companion prior to 2.4.9, and I'll see if that works?  
Here's my environment:
PC - HP desktop, running Windows 7 Pro (64 bit), 6 GB RAM, MS Pro Companion 2.4.9
Tablet - Samsung Galaxy View, Android 5.1.1, MobileSheets Version 1.6.3 from GogglePlay

Thanks!
Bob Williams

Samsung Galaxy View 18"
Reply


Messages In This Thread
Companion Pro Problems - by RHW413 - 10-24-2016, 10:58 PM
RE: Companion Pro Problems - by Zubersoft - 10-25-2016, 02:41 AM
RE: Companion Pro Problems - by RHW413 - 10-25-2016, 04:34 AM
RE: Companion Pro Problems - by RHW413 - 10-25-2016, 06:40 AM
RE: Companion Pro Problems - by Zubersoft - 10-25-2016, 07:01 AM
RE: Companion Pro Problems - by RHW413 - 10-26-2016, 04:11 AM
RE: Companion Pro Problems - by RHW413 - 10-26-2016, 04:23 AM
RE: Companion Pro Problems - by Zubersoft - 10-26-2016, 05:15 AM
RE: Companion Pro Problems - by Zubersoft - 10-26-2016, 05:24 AM
RE: Companion Pro Problems - by RHW413 - 11-14-2016, 08:42 AM
RE: Companion Pro Problems - by RHW413 - 01-12-2017, 03:13 PM
RE: Companion Pro Problems - by Zubersoft - 01-12-2017, 04:06 PM
RE: Companion Pro Problems - by RHW413 - 01-12-2017, 08:39 PM
RE: Companion Pro Problems - by Zubersoft - 01-13-2017, 08:11 AM
RE: Companion Pro Problems - by RHW413 - 02-03-2017, 03:39 AM
RE: Companion Pro Problems - by Zubersoft - 02-03-2017, 04:30 AM
RE: Companion Pro Problems - by RHW413 - 07-14-2017, 04:10 AM
RE: Companion Pro Problems - by Zubersoft - 07-14-2017, 10:07 AM



Users browsing this thread:
1 Guest(s)


  Theme © 2014 iAndrew  
Powered By MyBB, © 2002-2024 MyBB Group.