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MobileSheets not loading without wifi

Some users have found that using the update assistant here https://www.microsoft.com/en-us/windows/features to update Windows 10 fixes the issue for them.


A number of users have contacted me about an issue where the Windows 10 version of MobileSheets will not load without an active WiFi connection. I have done a lot of research on this issue, and found that other applications have been reported as having the same problem, as can be seen in this massive thread https://answers.microsoft.com/en-us/insi...5316080246. After working some of the users experiencing this problem, I have confirmed that the problem appears to be with the Microsoft Store or Windows, not with MobileSheets itself. There is unfortunately only one way to fix the problem that is guaranteed to work: Windows 10 has to be reset. This option can be found by searching for "Reset this PC" in the Windows 10 settings.  I'm sorry for those users who are inconvenienced by this - until Microsoft has a fix for the underlying problem (whether in the store or in Windows itself), there is nothing I can do in my app to handle it.


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MobileSheets not loading without wifi - by Zubersoft - 02-28-2017, 04:49 PM

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