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MobileSheets not loading without wifi
#6
(02-28-2017, 04:49 PM)Zuberman Wrote: A number of users have contacted me about an issue where the Windows 10 version of MobileSheets will not load without an active WiFi connection. I have done a lot of research on this issue, and found that other applications have been reported as having the same problem, as can be seen in this massive thread https://answers.microsoft.com/en-us/insi...5316080246. After working some of the users experiencing this problem, I have confirmed that the problem appears to be with the Microsoft Store or Windows, not with MobileSheets itself. There is unfortunately only one way to fix the problem that is guaranteed to work: Windows 10 has to be reset. This option can be found by searching for "Reset this PC" in the Windows 10 settings.  I'm sorry for those users who are inconvenienced by this - until Microsoft has a fix for the underlying problem (whether in the store or in Windows itself), there is nothing I can do in my app to handle it.

Mike

Hello,

I have this problem on my Surface Pro 4. When launching MobileSheets without WiFi connection, the MobileSheets Logo appears shortly and then the message "you need to be online to open" appears (or something similar - I am using the German version. See attachment).

Two issues here:

I am not sure, whether the answers.microsoft.com link given above addresses the same problem. I did not go through all the posts but it seems they are treating a case where Metro Apps won't launch independently of the presence of a WiFi connection. Furthermore, in my case,  MobileSheets is the only Metro App which creates this type of problem. All others, e.g. StaffPad, lauch satisfactorily. You may want to review the case.

The following workaround is not satisfactory but helps to solve some of my problems:

  1. After a reboot, I connect to the internet
  2. I launch MobileSheets without problem
  3. I close MobileSheets
  4. I disconnect from the Internet
  5. I launch MobileSheets and it still opens without problems, even without Internet
  6. I place my Surface into hibernation/Ruhezustand
  7. I wake up the Surface again - e.g. at the gig site
  8. I launch MobileSheets again and it still opens without problems, even without Internet

I have been using MobileSheets Pro on my Android devices for quite some time now and have been very pleased with it. I want to use it on my Surface because the Surface has a reasonable screen (> 12") und a reasonable Stylus input wich is a must for its use during rehearsals.

Thanks
Heinz ....


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RE: MobileSheets not loading without wifi - by heinzochsner - 05-29-2017, 04:50 AM

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