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MobileSheets not loading without wifi
#18
(06-05-2017, 06:07 PM)Zuberman Wrote: Heinz,

Several responses have been posted to that thread I linked to, but nothing useful has come from it yet.  Xavier has requested information from the Windows Event Log after the error occurs.  If you search in Windows 10 for "Event Log" it should take you to the right viewer.  Please check that to see if there is any pertinent information to share in that thread.

If I don't receive any help after the next response, I may try to elevate this with Microsoft by going through a different channel.

Thanks,
Mike

Hello Mike,

Indeed I find an error in the log (see below). Googling the error message shows that in the XBOX environment, the same error appears with certain games. And I cannot - similar to others - find the protocol/log which is referenced in the error description

Regards
Heinz ...

Protokollname: Application
Quelle:        Microsoft-Windows-Immersive-Shell
Datum:         06.06.2017 23:12:35
Ereignis-ID:   5973
Aufgabenkategorie: (5973)
Ebene:         Fehler
Schlüsselwörter:
Benutzer:      HEINZ02\Heinz
Computer:      HEINZ02
Beschreibung:
Bei der Aktivierung der App „41730Zubersoft.MobileSheets_ys1c8ct2g6ypr!App“ ist folgender Fehler aufgetreten: Unknown HResult Error code: 0x803f9008. Weitere Informationen finden Sie im Protokoll „Microsoft-Windows-TWinUI/Betriebsbereit“.
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2017-06-06T21:12:35.347478800Z" />
    <EventRecordID>12476</EventRecordID>
    <Correlation />
    <Execution ProcessID="7536" ThreadID="8212" />
    <Channel>Application</Channel>
    <Computer>HEINZ02</Computer>
    <Security UserID="S-1-5-21-1580283753-2979410392-3844040679-1001" />
  </System>
  <EventData>
    <Data Name="AppId">41730Zubersoft.MobileSheets_ys1c8ct2g6ypr!App</Data>
    <Data Name="ErrorCode">-2143318008</Data>
  </EventData>
</Event>
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RE: MobileSheets not loading without wifi - by heinzochsner - 06-07-2017, 07:38 AM

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