04-10-2019, 02:27 AM
I have never seen this problem myself on 10+ tablets/devices, so it's very difficult for me to pinpoint what could be causing the problem for you. Users have tried various things, including:
1) Turning wifi and bluetooth off
2) Not putting the tablet on a metal stand and avoid metal contact such as rings
3) Testing image files vs PDFs, testing single songs vs setlists
4) Eliminate background processes or other software that is installed that can cause conflicts
5) A complete factory reset of the device
Even if I purchased the exact same device as you, there is no guarantee that it would show the same problem (I've encountered this multiple times already now after purchasing devices and not being able to reproduce problems users experience). So about the only way I would be able to help with this is to either get my hands on a device demonstrating this issue, or perhaps use something like teamviewer where I can see the problem occur and deploy software changes as needed to try to isolate the problem.
Mike
1) Turning wifi and bluetooth off
2) Not putting the tablet on a metal stand and avoid metal contact such as rings
3) Testing image files vs PDFs, testing single songs vs setlists
4) Eliminate background processes or other software that is installed that can cause conflicts
5) A complete factory reset of the device
Even if I purchased the exact same device as you, there is no guarantee that it would show the same problem (I've encountered this multiple times already now after purchasing devices and not being able to reproduce problems users experience). So about the only way I would be able to help with this is to either get my hands on a device demonstrating this issue, or perhaps use something like teamviewer where I can see the problem occur and deploy software changes as needed to try to isolate the problem.
Mike