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MobileSheetsPro Companion does not connect anymore
#16
Thanks fr th suggestion, Geoff: I've tried it a couple of times but it hasn't made the connection.
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#17
No changes have been made to the companion app or MobileSheetsPro in regards to how they connect. Can you please verify you followed the recommendations on the main page?:

1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users


Thanks,
Mike
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#18
Thanks Miike.  
I checked that the settings were as you indicated, and also tried one or two other things.   I set up a connection to the Companion app from a spare, identical, tablet and it worked immediately - therefore the snag must have been with the first tablet, not with the Companion app on the PC.  I closed MS Pro and turned the first tablet off (powered down) and restarted it after a few minutes.  This time, it opened the connection to the PC in the normal way and allowed me to backup the library, so all is well.  Not sure which of these measures made the difference, but between them they fixed things. 

'S an excellent programme: the worry felt when it doesn't behave as you'd expect is a measure of how much users like me have come to depend on it!
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#19
(02-16-2020, 01:22 AM)bazza Wrote: Not sure which of these measures made the difference, but between them they fixed things. 

'S an excellent programme: the worry felt when it doesn't behave as you'd expect is a measure of how much users like me have come to depend on it!

As you pointed out it was not a programme but the hardware.
The magic of a restart worked again. The best friend of any support team.
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