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MobileSheetsPro Companion does not connect anymore
#16
Thanks fr th suggestion, Geoff: I've tried it a couple of times but it hasn't made the connection.
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#17
No changes have been made to the companion app or MobileSheetsPro in regards to how they connect. Can you please verify you followed the recommendations on the main page?:

1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users


Thanks,
Mike
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#18
Thanks Miike.  
I checked that the settings were as you indicated, and also tried one or two other things.   I set up a connection to the Companion app from a spare, identical, tablet and it worked immediately - therefore the snag must have been with the first tablet, not with the Companion app on the PC.  I closed MS Pro and turned the first tablet off (powered down) and restarted it after a few minutes.  This time, it opened the connection to the PC in the normal way and allowed me to backup the library, so all is well.  Not sure which of these measures made the difference, but between them they fixed things. 

'S an excellent programme: the worry felt when it doesn't behave as you'd expect is a measure of how much users like me have come to depend on it!
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#19
(02-16-2020, 01:22 AM)bazza Wrote: Not sure which of these measures made the difference, but between them they fixed things. 

'S an excellent programme: the worry felt when it doesn't behave as you'd expect is a measure of how much users like me have come to depend on it!

As you pointed out it was not a programme but the hardware.
The magic of a restart worked again. The best friend of any support team.
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#20
(04-15-2019, 08:39 AM)Zubersoft Wrote: Hello,

If you encounter connection problems like this, there are only a few things you need to look at:

1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users

Let me know if you still can't connect after performing those four steps. As a side node, you shouldn't be trying to use USB for any of this. Please stick to using WiFi on both the tablet and in the companion application. Getting USB to work is incredibly difficult as it involves getting proper drivers (the same kinds a software developer would use) so that you can use a backdoor to send raw data over USB. It's basically a hack that utilizes a development tool called adb that Google provides to send data between the companion application and tablet. I never recommend users try this unless they have a very specific reason to, as WiFi is much easier to use and is reliable.

Mike

Just bought MobileSheetsPro and installed Companion software. I can't get Companion and MobileSheetsPro to connect. I have tried all the above (also restarted pc and tablet). The last message in MobileSheetsPro is "Connection from PC accepted, sending acknowledgment". MobileSheetsPro Companion hangs displaying "Connecting to samsung....". I have also tried "Manual WiFi connect", same problem. Is there anything more I can try?

Göran
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#21
Goran,

It sounds like you may have the wrong version of the companion application installed. You can check the icon color - if it's green, then that is the wrong version. It should be light blue like the blue icon in the Android version. You can download the correct version (MobileSheetsPro Companion) off my website here: https://www.zubersoft.com/mobilesheets/companion.php

If you still encounter problems with the correct version of the companion application, let me know.

Mike
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#22
(11-14-2020, 03:36 AM)Zubersoft Wrote: Goran,

It sounds like you may have the wrong version of the companion application installed. You can check the icon color - if it's green, then that is the wrong version. It should be light blue like the blue icon in the Android version. You can download the correct version (MobileSheetsPro Companion) off my website here: https://www.zubersoft.com/mobilesheets/companion.php

If you still encounter problems with the correct version of the companion application, let me know.

Mike

It's the blue one 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[/img]
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#23
That is an extremely outdated version of the companion application. The latest version is 3.0.4. Please download the installer off my website and run it to update to the latest version. Then it should work correctly.

Mike
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#24
(11-14-2020, 06:56 AM)Zubersoft Wrote: That is an extremely outdated version of the companion application. The latest version is 3.0.4. Please download the installer off my website and run it to update to the latest version. Then it should work correctly.

Mike
Works like a dream, thank you.
Göran
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#25
I'm experiencing a similar issue, however the conditions are different.  I am using two Windows 10 devices - both have Mobile Sheets installed - the Windows Version.  However, Mobile Sheets on my PC automatically updated to version 3.1.0 while my Surface Pro remains with version 3.0.8  

When I attempt to sync (over WIFI - haven't tried manually) I receive the following error on my PC when trying to sync:

09:24-48 PM - Received database version 57, but expected 58.  MobileSheets must be the same version on each device.  Ending sync...

I am unable to sync the libraries which is the primary reason I have this software installed on both devices.  I appreciate any insight into this problem.

T
Reply
#26
The only thing you should need to do to update the Windows 10 version of MobileSheets is to load the Microsoft Store application (do not use a web browser), log in with the account you used to purchase MobileSheets, search for MobileSheets and tap the update button on the store page.

Mike
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#27
Just upgraded windows 10 companion to 3.0.9. Android version on fire tablet is 3.1.0. Companion now will not connect. I used to enjoy automatic connection but now that's gone so I used manual wifi. Entered the ip address displayed on the tablet. Companion cannot connect. Disabled my firewall. Companion cannot connect. Tried a different USB cable, no luck there. Reinstalled companion from new download; no effect. I'm a bit desperate; need files on the tablet by tomorrow!

I tried
Code:
cd "C:\Program Files (x86)\Zubersoft\MobileSheetsProCompanion\tools"

adb start-server

adb devices
And it shows

List of devices attached
G090MJ0574350BF9        device

which I can only assume is my Amazon Fire tablet.

I can use dropbox or onedrive but I have 19 folders, some with subfolders, of music to import and it doesn't seem to import by folder, only by selecting individual files.

I want my Mobilesheets Companion back working like it was!

p.s. I figured out I can do a batch import from gDrive but it definitely takes longer than a USB to the companion.
Reply
#28
Can you please verify that you have tried the steps previously mentioned?:


1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users

Also, please try switching to using WiFi instead of USB just to see if that has any impact. You said you are using a USB cable, so I'm assuming you have enabled the option in the companion app to connect over USB. If that is not the case, you can ignore this, but also verify that the WiFi icon is orange on the sync screen of your Android device. Also reboot the Android device and the PC if you haven't done so yet.

Mike
Reply
#29
(04-24-2021, 09:13 AM)Zubersoft Wrote: Can you please verify that you have tried the steps previously mentioned?:


1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked

Yes, network Private is checked, public is not.

2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion

Yes, these are are both checked on the Advanced tab.

3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.

Did that. No effect.

4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users

Still no connection.

Also, please try switching to using WiFi instead of USB just to see if that has any impact. You said you are using a USB cable, so I'm assuming you have enabled the option in the companion app to connect over USB. If that is not the case, you can ignore this, but also verify that the WiFi icon is orange on the sync screen of your Android device. Also reboot the Android device and the PC if you haven't done so yet.

Fixed! I don't remember ever having to change the "Enable Advanced Connection Options" before. Maybe I did years ago and forgot. I did wonder why I wasn't seeing the USB option in the "Connection" tab. I suppose it was reset during the update, which was a bit confusing. Thanks for your help!

Mike
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