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Mobilesheets shutting down unexpectedly
#1
I've been using Mobilesheets for a few years, until with a cheap Chuwi HI13 tablet which finally gave up on me so it was time to switch to something else.

I have now a Microsoft Surface Pro X and so far it's been looking good, except that quite often MSP shuts down when switching songs. No error message, the app simply shuts down. It doesn't happen at the same moment, it's always a different song, but it does happen often, almost every time actually at some point in the setlist.

I checked the event viewer and found an error message there, I'm attaching it to this post.

Any idea as to what this could be? I've never had this problem with my old Chuwi tablet, I wonder if it could be some sort of compatibility issue with the ARM chip on the Surface. The tablet is brand new, I have literally only installed MSP on it and no other software so far.
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#2
(02-02-2020, 10:14 PM)bandoneon Wrote: I've been using Mobilesheets for a few years, until with a cheap Chuwi HI13 tablet which finally gave up on me so it was time to switch to something else.

I have now a Microsoft Surface Pro X and so far it's been looking good, except that quite often MSP shuts down when switching songs. No error message, the app simply shuts down. It doesn't happen at the same moment, it's always a different song, but it does happen often, almost every time actually at some point in the setlist.

I checked the event viewer and found an error message there, I'm attaching it to this post.

Any idea as to what this could be? I've never had this problem with my old Chuwi tablet, I wonder if it could be some sort of compatibility issue with the ARM chip on the Surface. The tablet is brand new, I have literally only installed MSP on it and no other software so far.

Looks like the attachment didn't make it, so here's a link to it:

https://www.dropbox.com/s/6nmdw8fjhjmr98...8.JPG?dl=0
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#3
Can you please go to Settings->Display Settings->Render Preference, set it to "Speed", and let me know if the same crash occurs? I'm trying to determine if what you are seeing is an error in the XAML framework versus an error in the PDF library. I did discover that my crash reporting is still messed up (just finally fixed it), so I'm not receiving any crash reports, making this problem more difficult to investigate. If the error is in the XAML framework, it's possible the changes I'm making to switch to Win2D for rendering may help with what you are seeing.

Thanks,
Mike
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#4
I just tried that, I'm afraid the same thing happens.
The exception code seems to be different though, see here:

https://www.dropbox.com/s/06k4pc5jkapg2q...9.JPG?dl=0

Wonder what this is...thanks for looking into it.
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#5
If you want to experiment with several builds to see if we can pinpoint the problem, let me know (send an email to mike@zubersoft.com so I can send you instructions).  Without crash reports, I can only guess at what might be going on. It's most likely an error in Microsoft's UI framework which instantly crashes the application as I have no way of catching the error. So with some custom builds, I can start to disable a few UI components that have caused issues in the past and we can see if those are responsible.

Thanks,
Mike
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#6
Hi Mike,

Do you think this issue is specific to the Surface X? I imagine so, as using the exact same setlist on my laptop (Lenovo Yoga 910) there are no crashes.
I'd be happy to try different builds, but I will be returning this tablet today as I am not happy with it (due to other reasons), so I'm afraid I won't be able to do any more tests with it...

cheers
S
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#7
Hello, 

I'm having the same problem, with a Surface Pro X.

Here you have the details of the error in the event viewer.  Could you give some advice?

Nombre de registro:Application
Origen:        Application Error
Fecha:        23/02/2020 19:53:36
Id. del evento:1000
Categoría de la tareaSad100)
Nivel:        Error
Palabras clave:Clásico
Usuario:      No disponible
Equipo:        DESKTOP-6TDL73V
Descripción:
Nombre de la aplicación con errores: MobileSheets.exe, versión: 1.8.7.2, marca de tiempo: 0x5e2a0de5
Nombre del módulo con errores: Windows.UI.Xaml.dll, versión: 10.0.18362.657, marca de tiempo: 0x23fd4bf9
Código de excepción: 0xc000027b
Desplazamiento de errores: 0x004fe4e3
Identificador del proceso con errores: 0x1970
Hora de inicio de la aplicación con errores: 0x01d5ea675a058709
Ruta de acceso de la aplicación con errores: C:\Program Files\WindowsApps\41730Zubersoft.MobileSheets_2.8.9.0_arm__ys1c8ct2g6ypr\MobileSheets.exe
Ruta de acceso del módulo con errores: C:\Windows\System32\Windows.UI.Xaml.dll
Identificador del informe: 99e2d930-a476-40a9-b5af-8c1bf72dc5d2
Nombre completo del paquete con errores: 41730Zubersoft.MobileSheets_2.8.9.0_arm__ys1c8ct2g6ypr
Identificador de aplicación relativa del paquete con errores: App
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-02-23T18:53:36.474123200Z" />
    <EventRecordID>5774</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-6TDL73V</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MobileSheets.exe</Data>
    <Data>1.8.7.2</Data>
    <Data>5e2a0de5</Data>
    <Data>Windows.UI.Xaml.dll</Data>
    <Data>10.0.18362.657</Data>
    <Data>23fd4bf9</Data>
    <Data>c000027b</Data>
    <Data>004fe4e3</Data>
    <Data>1970</Data>
    <Data>01d5ea675a058709</Data>
    <Data>C:\Program Files\WindowsApps\41730Zubersoft.MobileSheets_2.8.9.0_arm__ys1c8ct2g6ypr\MobileSheets.exe</Data>
    <Data>C:\Windows\System32\Windows.UI.Xaml.dll</Data>
    <Data>99e2d930-a476-40a9-b5af-8c1bf72dc5d2</Data>
    <Data>41730Zubersoft.MobileSheets_2.8.9.0_arm__ys1c8ct2g6ypr</Data>
    <Data>App</Data>
  </EventData>
</Event>
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#8
As mentioned previously, there really isn't any way for me to determine what error is occurring on the Surface Pro X based on the event viewer information. If you want to work with me with some diagnostic builds, we could try to pinpoint where the problem is, but otherwise, I have no way of reproducing the problem myself as I don't have a Windows device with an ARM processor to test on.

Mike
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#9
I have a few questions for you - I assume you are testing with PDFs, correct? If you test with only image files (or text/chord pro files) does the application shut down in the same way, or does it only crash when loading PDFs? If it only occurs with PDFs, if you go to Settings->Display Settings->Render Preference and switch it to "Speed", does the error go away?

Thanks,
Mike
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#10
Hello, yes I would be interested in working with you with several builds, please let me know.
Yes, I only work with pdf files.  Render preference is switched to "speed" and the error still occurs.
Thanks
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