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Windows 10 ARM Stability?
#1
Hello,

I've recently begun using MobileSheets on a brand new Microsoft Surface Pro X, which runs Windows 10 on an ARM processor. Though the application listing in the Microsoft store lists ARM as a compatible operating system, I have been experiencing major stability issues, with the application crashing frequently during different tasks. The actions that cause crashing have been so varied that I don't believe I have a complete list but it includes:

Turning multiple pages quickly with bluetooth pedal
Zooming in and panning in overlay mode
Entering cataloguing info during import using pen stylus
Opening a score

Is there anything I might be able to do to improve the stability of MobileSheets on my computer, or is an ARM update addressing these issues available?
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#2
From what I can see in the reported crash logs, the Surface Pro X is reporting running out of memory which is causing the app to crash more than any other device. So I think there is some kind of memory issue with MobileSheets on the Surface Pro X. The next major update that includes the annotation redesign is making a number of changes that should significantly reduce memory usage and switch more of the processing to the GPU instead of the CPU. My hope is that this will help with all of the stability issues you are seeing. Right now I don't have a Surface Pro X to test on myself and that is the only Windows 10 ARM device I'm aware of. Unfortunately, due to COVID-19, I can't really justify the expense of getting a Surface Pro X for testing at the moment, so I will have to work with Surface Pro X users to ensure that these issues are resolved.

Mike
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#3
(06-15-2020, 05:32 AM)Zubersoft Wrote: From what I can see in the reported crash logs, the Surface Pro X is reporting running out of memory which is causing the app to crash more than any other device. So I think there is some kind of memory issue with MobileSheets on the Surface Pro X. The next major update that includes the annotation redesign is making a number of changes that should significantly reduce memory usage and switch more of the processing to the GPU instead of the CPU. My hope is that this will help with all of the stability issues you are seeing. Right now I don't have a Surface Pro X to test on myself and that is the only Windows 10 ARM device I'm aware of. Unfortunately, due to COVID-19, I can't really justify the expense of getting a Surface Pro X for testing at the moment, so I will have to work with Surface Pro X users to ensure that these issues are resolved.

Mike
Thanks so much for your help in checking out the crash logs. For now I'll try to run the app without anything else in the background, and I'll be looking forward to the next update. I'm happy to provide any Surface Pro X- related feedback you might need!

Grant
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#4
I've been running MSP on a Surface Pro X and have also been experiencing a lot of crashes. It's the higher end 16 GB model, too. But, I mean, the stability and compatibility issues with the SPX are legion, so it's not surprising. Sigh--if only it weren't such a perfect display, pen and keyboard.
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