04-20-2021, 05:12 PM
I've checked the crash logs, and I'm not seeing any reports of any devices crashing due to the creation of a text annotation. Do you have Settings->About->Enable Crash Reports turned on?
I'll run some tests with a VM running version 1809 to see if that's related, as I no longer have any Windows 10 devices running that version as that was released back in 2018 and replaced in May 2019. Is there a reason you don't want to update to a newer version? MobileSheets relies on Microsoft's libraries in Windows 10, and some issues have been addressed just by updating the OS version.
Also, just to verify, what type of Surface device are you using? It seems some hard crashes have been reported on Surface Pro X devices due to the ARM-based processor, although I was never able to reproduce any of them when someone let me borrow one for testing (which I no longer have).
Mike
I'll run some tests with a VM running version 1809 to see if that's related, as I no longer have any Windows 10 devices running that version as that was released back in 2018 and replaced in May 2019. Is there a reason you don't want to update to a newer version? MobileSheets relies on Microsoft's libraries in Windows 10, and some issues have been addressed just by updating the OS version.
Also, just to verify, what type of Surface device are you using? It seems some hard crashes have been reported on Surface Pro X devices due to the ARM-based processor, although I was never able to reproduce any of them when someone let me borrow one for testing (which I no longer have).
Mike