[ntgdeveloper]

Hi MobileSheets Forum,
This is my first time posting here, so please bear with me if I seem like a noob to this stuff.
I recently purchased MobileSheetsPro on Google Play Store and wanted to install it on a Toshiba Thrive. (A 10.1inch Android 4.0.4 Tablet)
Now MobileSheetsPro does install on the tablet and runs, but what doesn't work is the license verification. I am currently in the 72-hour grace period before the app locks me out.
I have already tried many basic troubleshooting measures, such as re-installing the app, clearing data & cache from Google Play, re-adding my Google Account to the tablet, etc. I even went as far as to completely reset the tablet and start from scratch, since I didn't have anything on there except for MobileSheets with only a couple of songs imported into the library.
However, none of these steps work and I feel like I have plateaued. I'm really out of options.
I did try to run MobileSheetsPro on another old tablet that I have running the same android version and Google Play version and everything worked as expected. My license verified and wasn't prompted with that message. It was a small tablet, however, which is preventing me from using it in the long-term.

My question is, did I miss something? Is this a common problem? Is it just an issue with my tablet and I am out of luck? Please let me know because I really want to use the app.

Upfront, I really appreciate any help that I receive from the forum.

[Zubersoft]

Please contact me at mike@zubersoft.com. We should be able to get the app running on that tablet without the licensing error, but it may involve using the FastSpring version of MobileSheetsPro instead of the Google Play Store version. In the email you send, please include the email address you used to purchase MobileSheetsPro so that I can verify everything looks okay in the Google Play developer console.

Thanks,
Mike

[ntgdeveloper]

Please contact me at mike@zubersoft.com. We should be able to get the app running on that tablet without the licensing error, but it may involve using the FastSpring version of MobileSheetsPro instead of the Google Play Store version. In the email you send, please include the email address you used to purchase MobileSheetsPro so that I can verify everything looks okay in the Google Play developer console.

Thanks,
Mike

Just sent the email. Thanks for the response!

[NicolaAnne]

I have exactly the same issue. On my old smaller screen tablet (Samsung s6 lite) paid for mobilesheets works perfectly. A few weeks ago i upgraded to a Lenovo p12 and I now have license verification issues. I only have 21 hours until i can't use it anymore despite trying all obvious resets. I have a gig in 28 hours so I'm stuffed! Please help! 

[Zubersoft]

I've emailed you back, but your purchase seems to be under a different account than you are using which is the source of the problem.

Mike

[RAc]

I have the same issue on my Boox Go (eink version downloaded from Fastspring) - it worked flawlessly, but out of nowhere it told me that I need to get online for a license validation and am on a 72 hrs trial period. So I went online (I use the reader almost exclusively offline) and displayed the license info - it said ok, but after the next startup, it came back telling me that now I have 71 hrs left.

What can I do to convince Mobilesheets that I have a permanent paid license?

Thanks!

[Zubersoft]

There really is very little that is required to pass the license check - you just need to have an internet connection, then restart MobileSheets and you should pass the license check. This assumes you did not change any of the details on your device that could make it appear as a different device. If needed, you can backup your library under Settings->Backup and Restore->Backup Library, uninstall the app, reinstall the app, enter your license key again, then restore your library backup under Settings->Backup and Restore->Restore Library from Backup. That should force everything back into a good state if required.

Mike

[RAc]

can i un-and reinstall just the license?

edit: I tried that and received a message box saying (quote verbatim)
"License deauthorization failed. Reason: Your license was successfully activated."

a classic! Now what am I supposed to do?

[Zubersoft]

Email me at mike@zubersoft.com and provide either the email address or name the order is under, or the order ID. I'll work with you to get this resolved.

Thanks,
Mike