[Harper]

Just updated to 1.2.2 and my backup from Companion crashes now at about 34% complete.  I can replicate the problem each time I try it.  "a problem caused the program to stop working correctly. Windows will close....etc"
I'm on Windows 10
Thanks!
Harper

[Zubersoft]

I'll look into it - thanks for letting me know.

Mike

[DirtyHarry]

I have the same problem since 21st octobre - crashing at 12%
(win 8.1 with current version 2.1.8)

[Harper]

Go here  http://zubersoft.com/mobilesheets/forum/...p?tid=3088
The next to last entry has Mike's link to the companion installer.  That one worked for me!

[DirtyHarry]

I've found a workaround.

• I've deleted the song (at 12%). Not the last song displayed in companion ("backed up song ...") but the last song displayed at the tablet ("transfered song ...")
  
• I've also deleted the songs at 38%, 47% and 77% because backups failed (The songs have been successfully backed up since months).
  
• Then the backup succeeded.
  
• After that I imported the deleted songs again.
  
• The next
  

backup succeeded also.

I wonder why these songs made backups impossible. They where untouched since months.

[DirtyHarry]

I think this is not a perfect workaround, because when I try to "View/Extract Backup" I get an error: "Error opening backup file. Unable to view song data"

[Zubersoft]

Are you still encountering those errors using the link Harper provided?