02-26-2019, 07:43 AM
Richard,
I hate to make you do this, but is there any way you could capture a short video demonstrating the problem? It might just be easier for me to see things on the library screen, the loading of the song, the tapping not bringing up the overlay and the touch and display settings currently set. I've never had someone be unable to access the song overlay before unless it was due to the performance mode being enabled, so I'm racking my brain trying to think about what could be going on here. Perhaps if I can just see the app itself I'll notice a problem. If you are willing to make a video, please send the link to mike@zubersoft.com. I really appreciate your patience as we try to figure out what is going on.
Thanks,
Mike
I hate to make you do this, but is there any way you could capture a short video demonstrating the problem? It might just be easier for me to see things on the library screen, the loading of the song, the tapping not bringing up the overlay and the touch and display settings currently set. I've never had someone be unable to access the song overlay before unless it was due to the performance mode being enabled, so I'm racking my brain trying to think about what could be going on here. Perhaps if I can just see the app itself I'll notice a problem. If you are willing to make a video, please send the link to mike@zubersoft.com. I really appreciate your patience as we try to figure out what is going on.
Thanks,
Mike