02-09-2024, 02:38 PM
This one has me really frustrated, so I hope someone can help.
First, a little background:
I use Sync Library with several devices, using cloud storage (the one I use is OneDrive) to store the latest updates and then download from the cloud to each device. My primary devices are my Windows laptop and a Google Pixel Slate.
I own two Slate tablets, a less powerful one (Slate 1) that I started with and a more powerful one (Slate 2) that I upgraded to later. I have been using Slate 2 exclusively for several months. I wanted to do some comparison testing, though, so I charged up Slate 1 and started up MobileSheets, then tried to download the latest data from OneDrive. I have been using OneDrive since the beginning on Slate 2 with no problems, but on Slate 1 (the same device, just with a less powerful processor) it won't work. (I wish I could remember if I had OneDrive syncing successfully on this tablet previously, but I may have just been syncing between devices at the time.)
Here's the procedure I'm following:
1. I set up Sync Library to sync to a cloud folder, update device, and always use data from folder.
2. I click on the folder next to "Select a folder to merge to" and select OneDrive from the list.
3. At the Microsoft sign-in prompt, I enter my Microsoft email address and tap Next.
4. Now I get something I haven't seen before. I get a prompt that says "Are you trying to sign in to MobileSheets for Android? Only continue if you downloaded the app from a store or website that you trust. I tap Continue.
Now one of two or three things happens:
1. I get a message saying "Connection Failed. com.microsoft.identity.client.exception.MsalClientException: Failed to generate key pair".
2. It just takes me back to the sync setup screen with the title Folder Sync Activity and prompting me again to select a folder to merge to.
3. I'm pretty sure that I was getting a different error yesterday, but unfortunately, I didn't write it down and have forgotten what the error message.
Microsoft gave me the option of logging in using my associated GitHub account, but I've searched and searched, trying to figure out how to associate the email address, with no success.
Has this happened with anyone else? How did you solve it?
First, a little background:
I use Sync Library with several devices, using cloud storage (the one I use is OneDrive) to store the latest updates and then download from the cloud to each device. My primary devices are my Windows laptop and a Google Pixel Slate.
I own two Slate tablets, a less powerful one (Slate 1) that I started with and a more powerful one (Slate 2) that I upgraded to later. I have been using Slate 2 exclusively for several months. I wanted to do some comparison testing, though, so I charged up Slate 1 and started up MobileSheets, then tried to download the latest data from OneDrive. I have been using OneDrive since the beginning on Slate 2 with no problems, but on Slate 1 (the same device, just with a less powerful processor) it won't work. (I wish I could remember if I had OneDrive syncing successfully on this tablet previously, but I may have just been syncing between devices at the time.)
Here's the procedure I'm following:
1. I set up Sync Library to sync to a cloud folder, update device, and always use data from folder.
2. I click on the folder next to "Select a folder to merge to" and select OneDrive from the list.
3. At the Microsoft sign-in prompt, I enter my Microsoft email address and tap Next.
4. Now I get something I haven't seen before. I get a prompt that says "Are you trying to sign in to MobileSheets for Android? Only continue if you downloaded the app from a store or website that you trust. I tap Continue.
Now one of two or three things happens:
1. I get a message saying "Connection Failed. com.microsoft.identity.client.exception.MsalClientException: Failed to generate key pair".
2. It just takes me back to the sync setup screen with the title Folder Sync Activity and prompting me again to select a folder to merge to.
3. I'm pretty sure that I was getting a different error yesterday, but unfortunately, I didn't write it down and have forgotten what the error message.
Microsoft gave me the option of logging in using my associated GitHub account, but I've searched and searched, trying to figure out how to associate the email address, with no success.
Has this happened with anyone else? How did you solve it?
