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I sent an email to forum@zubersoft.com a week ago about some issues I was having with the forum. I had expected an email response, since I sent an email. I have not received any response either via email or forum.... Did anyone receive it? Please respond. thanks,
Bassist
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I don't think that is a functioning address, so it's most likely that nobody has read it.
Why not post the question on the forum? Mike is very responsive to all queries.
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GraemeJ
Thanks for the quick response.
Well, that explains Why no one responded
forum@ was the email address listed in "Contact Us", so maybe that needs updating?
I <tried> to post to the forum, but
received this when I added a file:
Error details: PHP returned: Uploaded file exceeded upload_max_filesize directive in php.ini.
I then saved the file as a smaller jpeg, and tried to attach it with the same result.
Searched Help documents for " upload_max_filesize" and "PHP returned"
and got: "Sorry, but no results were returned using they query information you provided"
So, How do I upload a file?
What are the size limitations?
Where in the forum do I find this kind of information?
I will email Mike directly with the file, he and I have corresponded over the last several years, before I knew there was a forum.
Bassist
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I don't know the answers to most of your questions.
I checked the 'Contact Us' page, but can see no reference to "forum@", merely an online form to filled out.
Regarding you attachment problem, I do know that certain file types are not accepted - maybe PHP is one such, but I don't know. Neither do I know anything about maximum sizes.
Since you going to contact Mike directly anyway (which was going to be my next suggestion) you can ask him if knows the answers.
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So I had to set up a different email address for the forum, as previously I was using the same email address as support@zubersoft.com for the forum, but some users started marking the automated responses from the forum as "spam" and it got the email address temporarily suspended. I didn't want that to happen again, as it caused me to lose some emails from users while I had to work on getting the email address activated again, so I set up a separate email address for the forum. I haven't been monitoring the forum@zubersoft.com email address at all, but it turns out that quite a few people have been sending emails to that account, so I'm going to have to go through and respond to all of them. I did receive your email ElderBass, so I'll respond soon.
Mike
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I have updated my server configuration so that the maximum file size limit is now 5 MB.
Mike
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Forward anything sent to forum@zubersoft.com to support@zubersoft.com? (eliminates need to monitor the forum email)
Geoff
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I really don't want to do that, as there are a lot of emails that the forum receives due the automatically generated emails that I don't want cluttering up the support email inbox (as a lot of users link to invalid email addresses, and then I get error emails from Google's mail server due to that). I'll just have to occasionally monitor the forum email address.
Mike