Posts: 7
Threads: 1
Joined: Apr 2015
Reputation:
0
Hello,
since the latest upgrade:
1- Mobilesheets disappeared from my tablet (message "not installed")
2- I re installed it from Google Play but it did not read the installed database, even after a check of the storage set up. The path was ok, the files in the right directory but...nothing displayed.
3- I restored the database from my PC with Companion: The database is now available and displayed but each time I want to open a score, MobileSheets requests a password to open it...
No idea of what is happening...
My Android is 4.1.1 and Mobilesheets is version 1.4.3.
Heeeelp!
Regards
Posts: 13,368
Threads: 302
Joined: Apr 2012
Reputation:
236
Hello Voltrane,
I can't believe MobileSheetsPro would have just disappeared off your tablet. That is truly bizarre - I'm really sorry that happened. If it was uninstalled somehow, it would have wiped all of the application data off the device, which is why you lost everything. As for requesting a password, are these PDFs? Are they password protected? Have you tried switching between the Quality/Speed rendering under Settings->Display Settings->Render Preference? This would switch the PDF rendering library, so maybe one of them has problems with the PDFs that is causing them to think they are password protected. Let me know what you find.
Mike
Posts: 7
Threads: 1
Joined: Apr 2015
Reputation:
0
Well,
after rebooting my tablet, MS does not collapse any more...
But despite the setup change to speed I still need to provide a password...
Posts: 13,368
Threads: 302
Joined: Apr 2012
Reputation:
236
I am seeing some very weird errors coming from your tablet in the crash reports. It would indicate that your tablet is either unable to load the PDF rendering library files or that the installation is corrupt. I hate to suggest this, but can you uninstall and reinstall the latest version? I released version 1.4.4, so maybe that will fix the error for you.
Mike
Posts: 7
Threads: 1
Joined: Apr 2015
Reputation:
0
Hi Mike,
I have un-installed and re-installed and currently, all is ok...
"Mysterioso..."
Regards.
Posts: 7
Threads: 1
Joined: Apr 2015
Reputation:
0
Hello Mike,
sorry to tell you that it has happened again...
This morning MS displayed O score in the database despite the fact that the database was full of my scores and in the right path.
Even after I uninstall/reinstall MS, set up again the path the database was read as empty.
I had to restore again and it worked but I have lost every annotations and update since the last backup...
Regards.
Posts: 13,368
Threads: 302
Joined: Apr 2012
Reputation:
236
Oh no! I'm really sorry to hear that. I added an option to restore automatic database backups in version 1.4.5 - did you consider using that to revert to a working database file when the error occurred? I'm not sure if what you were seeing was a bad database file or a different error in the app that was causing the lists to not populate. Version 1.4.5 added database corruption checks when the database is loaded, so I'm tempted to think that it wasn't the database that was the error here. I have a large list of bug fixes coming in the next update, so I'm hoping maybe one of those will be related to what you've seen.
Mike
