Posts: 1
Threads: 1
Joined: Dec 2017
Reputation:
0
tried backing up my mobile sheets on 3 different pc's and everytime it gets to 99% it fails by asking if I want to cancel backup. any ideas , i'm using version 2.2.1. my tablet needs to go in for repair for a new battery (surface pro 4)
Posts: 13,539
Threads: 302
Joined: Apr 2012
Reputation:
241
07-03-2018, 05:16 AM
(This post was last modified: 07-03-2018, 05:16 AM by Zubersoft.)
Have you tried creating the backup file on the tablet itself? It sounds to me like you are using the companion app to create the backup file. I think you'll fare better if you create the backup file on the surface pro 4, and then just transfer the .msb file to another PC for safekeeping. I don't know why it's stopping at 99% - other users have reported that on occasion, but I can't seem to reproduce that issue myself. If you think the backup completed successfully (which it very well may have), you can just kill the companion app or copy the backup file somewhere else and it should be fine.
Mike
Posts: 13,539
Threads: 302
Joined: Apr 2012
Reputation:
241
I did find an issue that prevented the backup from completing successfully on Windows 10 when backing up a large amount of songs (3000+). I've also changed the code to clear out a lot of the text in the status log as it starts having a significant impact on performance when it gets too long.
Mike
