[paul46038]

I feel stupid. I'm generally pretty tech savvy but I run MSP on an old Samsung tablet (SPH-P500, Android 4.1.2) and it's essentially all I do or have ever done on a tablet.

I've used MSP for a while and the only issue I've had is back when the Dropbox import stopped working (because, as I recall, of some change made on the Dropbox side). At the time, it didn't seem like it was a solvable problem, but the notes on recent updates seem to suggest that it works again. It's a real pain to add new stuff now.

It doesn't work for me. So I looked up my version number: 1.2.3.

Aha, I think! It must not update automagically - I need to update! So I go into Google Play and Mobilesheets doesn't show up as an installed app - so I don't know how to update it. (It's not the only thing missing. Flickr, for example is also not there.)

Am I not going about this right? Am I missing something obvious? Is the age of this tablet an issue?

Any help is much appreciated.

[paul46038]

I found a similar query from June 11 (searching "version") and tried a couple of things from there without success.

Looked to make sure Google Play had my standard email address. It did and I've used it for many years. I don't know how to check what MobileSheets thinks my email is. I do have a separate email I use when making Paypal purchases - could that be the issue? (Don't recall how I paid for Mobilesheets.)

I cleared the data from the Google Play Store and Google Play Services and rebooted. No change from that process.

[Zubersoft]

Can you send an email to mike@zubersoft.com with the email address you think you used on Google Play to make the purchase? I can investigate things in the Google Play developer console.

Thanks,
Mike

[paul46038]

Update, after emailing Mike: So it was the email issue. See, "my" tablet was actually my son's but he had stopped using it and I needed something to try out Mobilesheets. So I  adopted/requisitioned/stole the tablet and bought MSP before I realized that I needed to change the Google account from my son's to mine. I switched the account back, updated the app, and switched back to my account and we're good to go.

Many thanks, Mike!

[xovolarjem]

Try contacting the developer team via email with proper details of your purchase, as this is the strange case for me at least.