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Over the last couple days, I have received reports of users not being able to get their forum accounts activated. The forums and Zubersoft website rely on Google for sending/receiving emails. A security setting was switched that resulted in all email access from the Zubersoft website being denied. This also means that all support requests through the Zubersoft website were also blocked, so I have not been able to view or respond to any of those requests. The security setting has been fixed and things are working normally again. If a user seeking help sees this post, please reach out to me again through the website or email me directly at support@zubersoft.com. I can also activate any forum accounts that are pending activation. I apologize for any inconvenience this has caused.
Mike
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01-01-2021, 02:15 AM
(This post was last modified: 01-01-2021, 02:16 AM by palosanto.)
Not sure whether or not this is related but I'm not getting email notifications anymore when a new reply is posted in the threads that I'm subscribed to. I always used to get them ...
I noticed this a couple of weeks ago.
Onyx Boox Max Lumi 13.3 -Android 10
Dell Latittude 5290 2-in1 (Win 11)
Donner BT pedal
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Victoria, BC, Canada - PST (UTC-8)
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Yes, that would be related to this as well.
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I'm wondering if the security issue with Google caused emails to back up in the system and it's delivering them late... or the forum software is doing something odd but will hopefully recover over time now that things are set up properly. I'm not sure what to do as it's all supposed to be automated.
Mike
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Excellent, I'm glad to hear that. Thanks for letting me know.
Mike
