Create account



     


  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Audio is broken
kx3 Offline
Junior Member
**
Posts: 3
Threads: 2
Joined: Apr 2019
Reputation: 0
#1
06-18-2021, 08:10 PM
Since the the last windows update (june 18th), Audio is not working anymore.
It doesn't show in the audio system mixer neither. No click, no audio file.

Win Version: 21390.2025
Find
Reply
Zubersoft Offline
Administrator
*******
Posts: 13,243
Threads: 301
Joined: Apr 2012
Reputation: 234
#2
06-19-2021, 02:14 AM (This post was last modified: 06-19-2021, 02:14 AM by Zubersoft.)
Do you have any issues with audio playback in other applications or is it just in MobileSheets? I'm downloading the latest Windows update right now so I'll test this out once it's complete.

Mike
Find
Reply
Zubersoft Offline
Administrator
*******
Posts: 13,243
Threads: 301
Joined: Apr 2012
Reputation: 234
#3
06-19-2021, 02:17 AM
I just read this about the update:

Audio issues
Windows 10 is no stranger to encountering audio issues with its updates, with the recent May 2021 Update (version 21H1) causing new audio quality issues. This bug was originally acknowledged in May and it remains unpatched, at least according to the latest release notes.
Microsoft is currently investigating reports of high-pitched noise or squeak in certain apps on Windows 10 version 21H1, version 20H2 and version 2004.
If you’re affected, try these workarounds:
  • Use a web browser instead of the affected app.

  • Enable Spatial Sound settings: On your taskbar, right-click on the volume icon, selecting ‘Spatial Sound (Off)’, and select Windows Sonic, Dolby or any of the available options.

So I would suggest users wait to install this update until Microsoft addresses the audio issues if they rely on audio playback in MobileSheets. I will download the update to see if I encounter any issues on my devices.

Mike
Find
Reply
Zubersoft Offline
Administrator
*******
Posts: 13,243
Threads: 301
Joined: Apr 2012
Reputation: 234
#4
06-19-2021, 02:23 AM
I have installed the 21H1 update and my audio playback is fine in MobileSheets both when "Use advanced audio player" is checked and unchecked (as they use two different audio engines). I will test this out on my Surface Pro 4 as well.

Mike
Find
Reply
kx3 Offline
Junior Member
**
Posts: 3
Threads: 2
Joined: Apr 2019
Reputation: 0
#5
06-23-2021, 01:09 PM
(06-19-2021, 02:14 AM)Zubersoft Wrote: Do you have any issues with audio playback in other applications or is it just in MobileSheets? I'm downloading the latest Windows update right now so I'll test this out once it's complete.

Mike

I don't have any problem whatsoever in other apps, it happens only in Mobilesheets.
Find
Reply
Zubersoft Offline
Administrator
*******
Posts: 13,243
Threads: 301
Joined: Apr 2012
Reputation: 234
#6
06-23-2021, 02:46 PM
If you go into the audio player settings and uncheck the option to use the Advanced Audio Player, does that help at all?

Mike
Find
Reply




Users browsing this thread:
1 Guest(s)


  Theme © 2014 iAndrew  
Powered By MyBB, © 2002-2024 MyBB Group.