[de-sascha]

Hello there. Since a couple of Days for me it is not more possible to sync to the cloud line onedrive with a attached mp3/mp4 file in a song. No matter how long or short the name of the file is. 
It stuck. I need to remove the song, close the app and then sync working fine. 
Is there any wrong this the App, does any one has also this issue?

Thanks for help. 
Sascha

[Zubersoft]

I haven't seen that issue, but I'll investigate it to see if I can find any way to reproduce it. I think many more users would be reporting this issue if it was widespread though.

Mike

[de-sascha]

Hi Thanks, could be you are right. I have also the windows version and here it works well. 
Thanks
Sascha

[de-sascha]

Hello all, I want to point this again. Because I dont find a solution. Deleting the App from mac and all the Files in the Library folder. And install everything new and restore a backup. Nothing helps. 
Every time I add an Audio File in a Song I cannot sync to the cloud like onedrive.

I tested also with my IPAD here is the same issue. So I excluded the macOS in this setup. 
Version 3.9.8 (2)

Any Idea?

IPadOS 18.1.1
MacOS 15.1.1 ARM M3

[Zubersoft]

I created the most simple test I could - I imported four PDFs, added audio to one, then synchronized to a OneDrive folder. The sync completed without any issues. So apparently that simple test is insufficient to reproduce what you have described. If you want to share a library backup file (.msb) with mike@zubersoft.com that is known to reproduce the issue, I'll be happy to test it out. Or if there is a simple test I can run that is guaranteed to trigger the problem, let me know.

Thanks,
Mike

[de-sascha]

Hi Thanks a lot, I send you an Mail with the Backup.

[de-sascha]

Danke für deinen Support. Leider hat weder das zurücksetzen der Bibliothek oder ähnliches funktioniert. 
Ich musste auf GoogleDrive ausweichen. Hier konnte ich alles synchronisieren. Wäre schon wenn es wieder funktionieren würde. Aber vielleicht hat hier Microsoft auch etwas geändert.

[Zubersoft]

Sorry you had to switch over. As I mentioned over email, I used your same library and could not reproduce any issues whatsoever while synchronizing to OneDrive. It's very difficult to fix an issue that you can't reproduce. I haven't had time to add extensive logging for the library synchronization feature, but I think this will be necessary to investigate issues like this. If the problem is still just due to the connection being interrupted, then there is no solution other than having a mechanism in place to forcefully restart the sync but resume at the point that it failed (which sounds a lot easier than it is due the asynchronous nature of everything).
Mike