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Urgent - Mobilesheets keeps closing
bazza Offline
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#1
09-09-2021, 12:09 AM
Mobile Sheets on my ACER Android tablet has been working fine until now. Suddenly opening it brings up a message: 'Mobile Sheets Pro has stopped', and on trying it again it simply says 'Mobile Sheets Pro keeps stopping'. I've turned the tablet off and on again: no difference. Will uninstalling and reinstalling help? I don't want it to lose my library.

Is this an MS Pro issue, or a snag with the tablet?
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Oggatron Offline
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#2
09-09-2021, 12:19 AM
(09-09-2021, 12:09 AM)bazza Wrote: Mobile Sheets on my ACER Android tablet has been working fine until now.  Suddenly opening it brings up a message: 'Mobile Sheets Pro has stopped', and on trying it again  it simply says 'Mobile Sheets Pro keeps stopping'.  I've turned the tablet off and on again: no difference. Will uninstalling and reinstalling help?  I don't want it to lose my library.

Is this an MS Pro issue, or a snag with the tablet?

Hi Bazza. I've had exactly the same thing today on a Samsung Android tablet. Android OS fully up to date as was my version of MobileSheetsPro. In frustratiion I uninstalled and reinstalled (so have lost all of my annotated files) and the "MSP has stopped" message STILL kept coming up. In further frustration I then did a factory reset of my tablet (I only use it for reading music so didn't have anything else to worry about losing) and it STILL wouldn't ruin when reinstalled. I've been using it successfully for years and loved it but if I can't trust it, and know that this could happen in a concert, I will have to find another solution.
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Oggatron Offline
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#3
09-09-2021, 12:22 AM
Hi Bazza. I've had exactly the same thing today on a Samsung Android tablet. Android OS fully up to date as was my version of MobileSheetsPro. In frustration I uninstalled and reinstalled (so have lost all of my annotated files) and the "MSP has stopped" message STILL kept coming up. In further frustration I then did a factory reset of my tablet (I only use it for reading music so didn't have anything else to worry about losing) and it STILL wouldn't ruin when reinstalled. I've been using it successfully for years and loved it but if I can't trust it, and know that this could happen in a concert, I will have to find another solution. 
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Mirjam Offline
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#4
09-09-2021, 12:23 AM
Same here, there seems to be a problem since the latest update
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Smoky Offline
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#5
09-09-2021, 12:41 AM
(09-09-2021, 12:09 AM)bazza Wrote: Mobile Sheets on my ACER Android tablet has been working fine until now.  Suddenly opening it brings up a message: 'Mobile Sheets Pro has stopped', and on trying it again  it simply says 'Mobile Sheets Pro keeps stopping'.  I've turned the tablet off and on again: no difference. Will uninstalling and reinstalling help?  I don't want it to lose my library.

Is this an MS Pro issue, or a snag with the tablet?

I have got the same problem since half an hour. (made an update at that time)
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Ridgeheart Offline
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#6
09-09-2021, 12:43 AM
The same here, Lenovo tablet, Android 10. Did the same as Bazza, tablet on/off. After that, I've uninstalled en reinstalled Mobilesheets pro, without succes. I think I've lost my library...
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bcf1 Offline
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#7
09-09-2021, 12:44 AM
I have the same issue with my Pritom 10" running Android 10. I also have the app on an HP Slate which hasn't updated yet. Is it possible to roll back to the old version? I have  a gig tomorrow night and need both tablets...
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Smoky Offline
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#8
09-09-2021, 12:46 AM
Same problem here since the update half an hour ago.
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Ungursj@gmail.com Offline
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#9
09-09-2021, 01:10 AM
Same with my TabS7+ It is urgent, angļu information?????
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Prof_Chris Offline
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#10
09-09-2021, 01:17 AM
I have the same issue with my Samsung tablet running Android 5.  MobileSheets Pro was working fine a few days ago.
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jamie.s.elliott Offline
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#11
09-09-2021, 01:22 AM
(09-09-2021, 12:09 AM)bazza Wrote: Mobile Sheets on my ACER Android tablet has been working fine until now.  Suddenly opening it brings up a message: 'Mobile Sheets Pro has stopped', and on trying it again  it simply says 'Mobile Sheets Pro keeps stopping'.  I've turned the tablet off and on again: no difference. Will uninstalling and reinstalling help?  I don't want it to lose my library.

Is this an MS Pro issue, or a snag with the tablet?

Sadly it does not stop it from crashing, it was either an OS system update that happened that has caused it to stop working, or an app issue, but I lost my entire library trying easy fixes, and none of them worked.
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Belleveldrin Offline
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#12
09-09-2021, 01:36 AM
Same problem on my Android tablet.  Disaster.  I run 4 choirs, teach voice, and participate in an opera group, as well as teaching MT in college.  ALL my scores for everything are collated and categorized on MSP.  Am in a mad panic.
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Bernd-sheets Offline
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#13
09-09-2021, 01:40 AM
I have the Same Problem, with my TEO13 Android 8 after the Update MSP ist Always closing
Please roll back the old version
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Bernd-sheets Offline
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#14
09-09-2021, 01:46 AM
I have the Same Problem with my TEO13 Android 8 after the Update.
MSP stops always
Please soon back the old version
I need the Tablet soon
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Bernd-sheets Offline
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#15
09-09-2021, 01:50 AM
I have the Same Problem with my TEO13 Android 8 after the Update.
MSP stops always
Please soon back the old version
I need the Tablet soon
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